Terms & Conditions

Last updated: January 2025

1. Booking & Confirmation

Submitting a request via our website, phone, WhatsApp or email constitutes an offer to book, not a confirmed reservation. A booking is only confirmed once you receive a written confirmation email. We reserve the right to decline any request. Bookings are generally accepted up to 12 hours before the transfer; for last-minute requests, please call us directly.

2. Pricing

All prices are fixed and all-inclusive of taxes. There are no extra charges for standard luggage, flight delays, traffic or night journeys, except where stated. A surcharge applies for card payment to the driver (+5€). Prices may change over time, but any confirmed booking is locked in at the price agreed at confirmation.

3. Payment

Payment can be made in cash to the driver, by card to the driver (+5€ surcharge), or securely online via Stripe at the time of booking. No advance payment is required unless you choose the online option. Online payments are subject to Stripe's own terms of service.

4. Cancellation Policy

Cancellation is free of charge up to 24 hours before your scheduled pick-up time. Cancellations within 24 hours may incur a fee of up to 100% of the transfer price. To cancel, email us or use the cancellation link in your booking confirmation. Online payments are refunded to the original payment method within 3–5 business days.

5. Flight & Train Delays

We monitor your flight or train in real time when a valid number is provided at booking. Your driver adjusts their arrival time accordingly at no extra charge. Delays exceeding 4 hours may result in a rescheduled pick-up or, if preferred, a full refund and cancellation.

6. No-Show Policy

Your driver waits 45 minutes after the scheduled time for airport pick-ups, and 15 minutes for all other pick-ups. Beyond this window, the booking may be considered a no-show and charged in full. If you cannot locate your driver, please call our 24/7 customer care line immediately.

7. Child Seats

Child seats are provided free of charge on request. It is the client's responsibility to specify the need and the children's ages at the time of booking — we cannot guarantee availability without advance notice, so we recommend booking at least 24 hours ahead.

8. Luggage

There is no extra charge for standard luggage; please indicate the approximate number of bags when booking. Foldable wheelchairs are accepted, though ramp or lift-equipped vehicles must be requested specifically. We are not liable for lost, damaged or stolen luggage.

9. Liability

Disney Paris Shuttle holds full commercial passenger liability insurance. We are not liable for delays caused by traffic, road closures, weather or events beyond our control. Our liability is capped at the price paid for the specific transfer concerned.

10. Governing Law

These terms are governed by French law. The French courts have exclusive jurisdiction over any dispute arising from these terms or your booking.

11. Changes to These Terms

We may update these terms at any time. The terms applicable to your booking are those in force at the time your booking is confirmed.